Motor Pool Maintenance & Vendor Information

IMPORTANT CONTACT INFORMATION

When possible, repairs/maintenance should be completed at the Motor Pool shop located at 723 West 19th Street in Cheyenne. If you're unable to use the Cheyenne shop, call Motor Pool for instructions or refer to the list of vendors provided in the driver’s book provided with all vehicles.

  • Local...............................................................................(307) 777-6857
  • Toll Free........................................................................ 1-800-442-2375
  • After Hours................................................................ (480) 253-1236 - Dale Spiess
  • After Hours Emergency..........................................(307) 777-4321 - WY Highway Patrol Dispatch

NOTE: Repairs or maintenance costing more than $150.00 must be authorized by MVMS. This can be done by having the vendor call our toll free number (1-800-442-2375) during normal business hours. When signing the invoice, and the bill is over $150.00, please be sure there is an authorization number noted on the invoice.

REMEMBER!

  • Repairs/maintenance over $150.00 must be authorized by MVMS. An authorization number must be noted on the invoice.
  • All invoices must include the vehicle’s asset number (located on the inside of the driver’s door or on the fuel key), as well as the vehicle license number, make, model, and current mileage.

WHAT IF MY CAR BREAKS DOWN?

If you experience a break down, flat tires, or a dead battery, please call Geotab 24hr Roadside Assistance: 844-750-9865.

After dialing for assistance, please have the following information on hand for all roadside requests:

  • Account Name: State of Wyoming
  • Account Number: 307-777-7249

Answer the Operators questions as thoroughly as possible, and ensure you provide the following:

  • Driver’s Name and Cell Phone Number ( this will be used to contact the driver, should any issues arise)
  • Type of Assistance Required
  • Vehicle Plate Number (S-xxxx)
  • Exact Location or Nearest Landmarks (address/HWY/mile marker)

NOTE: The State of Wyoming does not use an app. If you are instructed to do so by the operator, immediately contact Motor Pool.

If a payment is required, MP-Risk will provide a credit card to the dispatch officer. Instruct the operator to call the Telematics office at 307-777-7249 for that payment.

If you're unable to reach Geotab and unable to contact Motor Pool, you are authorized to arrange for a tow. Please refer to the list of vendors in your driver's book, as these vendors are approved and set up with charge accounts. This will prevent any out-of-pocket expenses on your part.

Please use good judgment and always contact MVMS as soon as possible.

SERVICE INTERVALS

MVMS recommends every 5,000 miles or 12 months:

  • oil change;
  • tire rotation & inspection;
  • inspect undercarriage, exhaust, & suspension system;
  • fluid levels checked, topped off.

WHAT ELSE DO I NEED TO KNOW?

All invoices must show the vehicle’s asset number (located on the inside of the driver’s door or on the fuel key), vehicle license number, make, model and mileage. This expedites the handling of invoices and keeps our vendors happy. Send detailed invoices to the Motor Pool via mail, email, or fax.

It's your responsibility to be sure your permanently assigned vehicles are maintained. MVMS is here to assist and address questions or concerns. Your safety is our top priority and we will work with you to insure that your vehicle is operating safely and efficiently.

You may make arrangements to have our staff maintain your vehicle instead of taking it to an outside vendor by making an appointment while you are in Cheyenne. We automatically make all the necessary inspections on all vehicles that come into our shop for preventative maintenance and can provide you with a loaner vehicle.